idr888 Account & Payment FAQ
Users of idr888 ask questions across several topic areas: how to open an account and verify identity, how to deposit and withdraw funds, what the rules are for different game categories, and how to keep their account secure. This page answers the most common questions we receive so you can find answers quickly without contacting support.
The FAQ covers account registration, payment methods including DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, game rules for sportsbook and live-dealer markets, and account security practices. If your question is not answered here, you can contact our support team or refer to our full terms and conditions and privacy policy for detailed policy information.
We recommend reading the account and payment sections before opening your account. If you have a technical issue or need urgent assistance, our support team is available to help. For legal or compliance questions, please refer to our legal notice
- Account and registrationhow to start, KYC verification, password recovery, and account rules
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and fees
- Game rules and marketsfootball betting, live-dealer tables, slots, and esports markets
- Security and account careaccount protection, data deletion, and jurisdiction notice
Read the answers below to find information about account setup, payments, game rules, and account security on idr888. If you need further help, contact our support team.
Account and registration
To open an account on idr888, visit our registration page and enter your email address, username, password, and mobile number. You will receive a verification email — click the link to confirm your email. You will also receive a one-time code via SMS to verify your phone number. Once your email and phone are verified, your account is active. To access all markets and withdraw funds, you must complete account verification by uploading a photo of your ID. Verification typically takes one business day. During holidays such as Idul Fitri, Idul Adha, Imlek, or Nyepi, processing may take longer due to bank closures. After verification, you can deposit funds and start using idr888.
No. Each person is permitted to hold only one account on idr888. If we detect multiple accounts registered to the same person, email address, phone number, or payment method, we may suspend or close those accounts. This policy protects the integrity of our platform and prevents fraud. If you have forgotten your password or cannot access your account, contact our support team to recover your account rather than opening a new one. We can help you reset your password or regain access to your existing account.
We recommend reading our terms and conditions before you start. The terms cover account eligibility, deposit and withdrawal rules, game rules for sportsbook and live-dealer markets, and account suspension or closure policies. You should also review our privacy policy to understand how we collect and use your data. For users in Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta, we provide support in English and local languages. If you have questions about any rule or policy, contact our support team before depositing funds.
To request deletion of your personal data, contact our support team with your account username and email address. We will verify your identity and process your request in accordance with applicable data protection laws. Note that we may retain certain data for legal, tax, or fraud-prevention purposes even after account closure. Your request will be processed within the timeframe specified in our privacy policyIf you wish to close your account but keep your data, you can simply stop using idr888 — your account will remain inactive but your data will be retained according to our retention policy.
Payments and transactions
Yes. We support deposits and withdrawals via online payment, e-wallet, mobile banking, and local payment virtual-account transfers. When you choose a bank transfer, we generate a unique virtual account number for your deposit. You can transfer funds from your personal bank account to this virtual account using your bank's mobile app or online banking. The transfer typically settles within one to two business days. For withdrawals, we transfer funds back to the bank account you registered during verification. E-wallet options such as online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet typically settle faster — usually within the same day. Choose the payment method that works best for your banking setup.
idr888 does not charge fees on deposits or withdrawals. However, your bank or e-wallet provider may charge a fee for the transfer itself — this is outside our control. For example, some banks charge a small fee for virtual-account transfers, and some e-wallets charge a fee for transfers to bank accounts. We recommend checking with your bank or e-wallet provider about their fee structure before making a transfer. The amount you see in your idr888 account reflects the funds you have deposited after any bank or e-wallet fees have been deducted.
If you have a promotion code, you can enter it during account registration or in your account settings after you log in. Look for a field labeled "Promotion code" or "Promo code" on the registration page or in the account section. Enter the code exactly as provided — codes are case-sensitive. Once you enter a valid code, any associated offer will be applied to your account. If you have trouble entering a code or the code is not recognized, contact our support team with the code and your account details, and we can help you apply it manually.
Our support team is available to assist with account, payment, and technical questions. Response times vary depending on the volume of inquiries. For urgent issues, we recommend contacting support during business hours. You can also email our support team, and we will respond within one business day. For account verification or payment issues, support is available to help you resolve the problem quickly. If you are experiencing a technical issue with the app or website, describe the issue in detail and include your device type and browser version so we can assist you more effectively.
Game rules and markets
idr888 offers sportsbook markets covering football (Liga 1, Piala Indonesia, Champions League, Premier League), badminton, and MotoGP. We also offer live-dealer tables including blackjack, roulette, baccarat, and Dragon Tiger with multi-camera live studios. Our slot games include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. We also offer esports markets covering Mobile Legends, Free Fire, and PUBG Mobile. Each category has its own rules and settlement procedures. For detailed rules on a specific game or market, refer to our terms and conditions or contact our support team.
Sportsbook markets are settled based on the official result of the match or event. For football matches, the result is determined by the final score at the end of regular time (or extra time if applicable, depending on the market rules). For other sports such as badminton or MotoGP, settlement is based on the official result announced by the governing body. Markets typically settle within a few hours of the event conclusion. If there is a dispute about the result, we refer to the official source and settle accordingly. For detailed settlement rules for each market type, refer to our terms and conditions
Live-dealer games such as blackjack, roulette, baccarat, and Dragon Tiger are played with a real dealer and real cards or equipment, streamed live to your device. The rules for each game are the same as in a physical casino. For blackjack, the goal is to get a hand value closer to 21 than the dealer without going over. For roulette, you place bets on where the ball will land on the wheel. For baccarat, you bet on whether the player or banker hand will be closer to 9. For Dragon Tiger, you bet on which hand will have the higher card. All games are conducted fairly and transparently. For detailed rules, refer to the game instructions in the app or contact our support team.
Security and account care
We protect your account using industry-standard encryption and security practices. Your password is encrypted and never stored in plain text. Your session is protected by an encrypted connection (HTTPS). We recommend enabling two-factor authentication in your account settings for additional security. Never share your password or login credentials with anyone, including our support team. If you suspect your account has been compromised, change your password immediately and contact our support team. We also monitor accounts for suspicious activity and may ask you to verify your identity if we detect unusual access patterns.
Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use of idr888 comply with their own jurisdiction's law. If you are unsure whether idr888 is available in your location, contact our support team or refer to our legal notice for more information. We take compliance seriously and reserve the right to restrict access to users in jurisdictions where we cannot legally operate.